Privacy & Shipping Policy

"Personal information" refers to information that identifies or can reasonably be linked to you. We may collect the following categories of personal information:

• Contact information: name, billing and shipping address, email address, phone number
• Payment information: payment method details, transaction confirmations (payments are securely processed by third-party providers)
• Account information: login credentials, preferences, and settings
• Order & transaction data: items viewed, added to cart, purchased, returned, or exchanged
• Communications: messages sent to us via email or customer support
• Device & technical data: IP address, browser type, device identifiers
• Usage data: how you interact with our website and Services

We use your personal information to:

• Provide and manage our Services (process orders, payments, shipping, returns, and customer support)
• Improve and personalise your experience
• Send service-related communications (order updates, confirmations)
• Marketing and advertising, where permitted (you may opt out at any time)
• Prevent fraud and ensure security
• Comply with legal obligations and enforce our policies

We may share your personal information with:

• Shopify and trusted service providers (payment processing, logistics, IT services)
• Marketing and advertising partners, where permitted by law
• Authorities or legal entities if required by law
• Affiliated businesses as part of normal business operations
• Third parties with your consent

Our store is hosted by Shopify, which processes personal data to provide and improve its services. Shopify may process your data across multiple jurisdictions.

You can learn more about Shopify’s privacy practices here:
https://privacy.shopify.com/en

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites.

Our Services are not intended for children. We do not knowingly collect personal data from individuals under the age of majority in their jurisdiction.

We take reasonable measures to protect your personal data, but no system is completely secure.

We retain personal information only as long as necessary to:

• Provide Services
• Comply with legal obligations
• Resolve disputes
• Enforce agreements

Under Australian privacy laws, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or outdated information
• Make a complaint about how your personal data is handled

To exercise these rights, please contact us using the details below. We may need to verify your identity before processing your request.

Your personal data may be transferred and processed in countries outside Australia, including by our service providers. We take reasonable steps to ensure that your data is handled securely and in accordance with applicable privacy laws.

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

Once an order is placed, it is processed within1–3 business days.
Orders placed on weekends or public holidays may require additional processing time.

After processing, orders are dispatched and delivery typically takes 7–12 business days.

Please note that delivery times are estimates and may vary due to factors outside our control, including customs processing, carrier delays, or peak periods.

Ordering from Scarlett Sydney is simple:

1. Select Your Product
   Choose your desired item and select the correct size, colour, or variant before adding it to your cart.
2. Proceed to Checkout
   Enter your shipping details accurately and review your order before continuing.
3. Shipping Confirmation
   All orders are shipped free of charge, unless stated otherwise during checkout.
4. Payment Method
   We offer secure, SSL-encrypted payment options, including:

• Visa
• Mastercard
• American Express
• PayPal
• Apple Pay
• Google Pay

5. Order Completion
Once payment is completed, you will receive an order confirmation email.

We are pleased to offer free shipping on all orders, with no minimum purchase required.

Any applicable customs duties, VAT, or import charges imposed by local authorities are the responsibility of the customer, unless explicitly stated otherwise.

To maintain fair pricing and high product quality, orders are fulfilled through our international logistics partners and shipped from overseas warehouses.

Orders may be shipped in batches depending on availability and logistics flow. This helps us operate responsibly and efficiently while keeping prices accessible.

• Delivery timeframes are not guaranteed and are provided as estimates only.
• We are not responsible for delays caused by customs clearance, carrier disruptions, or incorrect address details provided at checkout.
• Please ensure your shipping information is accurate to avoid delivery issues.

If you require urgent dispatch, please contact us before placing your order. While we cannot guarantee expedited delivery, our team will do their best to assist where possible.

info@scarlettsydney.com

If you have any questions about your data rights or questions regarding shipping or delivery

contact us at:

info@scarlettsydney.com