CAN I RETURN MY ORDER?

Yes. You may return your order within 14 days of receiving your items if you are not satisfied.

To be eligible for a return, the following conditions must be met:

1. The item must be returned within 14 days of delivery.
2. The product must be unused and in the same condition as received.
3. All original packaging, tags, accessories, and components must be included.
4. The item must show no signs of wear, damage, or improper handling.
5. Items subject to hygiene considerations must be returned in a clean and unused condition.
   
6. Return shipping costs are the responsibility of the customer.

We reserve the right to refuse any return that does not meet these conditions.

If your item arrives defective or damaged, please contact us as soon as possible after receiving your order with clear photo evidence. 

Once verified, we will provide a solution in accordance with Australian Consumer Law, which may include a refund, replacement, or repair.

If your return meets the above conditions, please follow these steps:

1. Email us at:
   📧 info@scarlettsydney.com

2. Include the following details in your email:

• Order number
• Reason for return
• Clear photos (if damaged or defective)
• Full name
• Shipping address

Once your request is approved, we will provide you with the correct return address.
⚠️ Please do not send returns to the original sender address. Returns sent without approval may not be accepted.

In accordance with the Australian Consumer Law, customers are entitled to a refund, replacement, or repair if a product is faulty, not as described, or does not meet acceptable quality standards.

Nothing in this policy is intended to limit or exclude your rights under the Australian Consumer Law.

As our products are shipped from international warehouses in Asia, delivery times may vary and are outside of our direct control.

If your order is already in transit, cancellation is not possible. You may notify us of your intent to return and proceed once the item has been delivered.

For faster processing, please provide a return shipment tracking number once dispatched.

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

• Refunds will be processed within 14 days of receiving the returned goods
• Refunds will be issued to the original payment method
• Original shipping fees are non-refundable for change of mind returns.

All approved returns must be sent to our central international warehouse in Asia at the customer’s expense. The exact address will be provided after return approval.

• We are not responsible for lost return shipments. We strongly recommend using tracked shipping, as refunds cannot be processed without proof of delivery.
• Returns that do not meet our policy conditions may be refused or returned to the customer.
• This policy does not affect your statutory rights under Australian Consumer Law.

For any questions regarding refunds or returns, please contact us at:

info@scarlettsydney.com